Shipping & Returns
Ordering deadlines vary for Ground, 2nd day, and overnight shipping. Please note: We are not able to ship to PO Boxes. Place your order by 12pm Pacific Standard Time (PST) Monday-Thursday for same day processing. All orders received after 12pm PST will be processed the following business day. All orders received on Friday after 12pm (PST) through the weekend will be processed on Monday. Please note, that we do not deliver overnight shipments on the weekends.
Your package will be in transit for 5-7 business days after it ships. 2 Day shipping is a speedier way to get your order. Your package will be in transit for 2 business days after it ships. Overnight shipping is the fastest way to get your order. Your package will be in transit for 1 business day after it ships.
Please see below for Shipment Pricing:
- Ground Shipping – ALWAYS FREE
- 2 Day Shipping – varies; calculated during check out
- Overnight Shipping – varies; calculated during check out
Easy Returns & Exchanges
The Kepi team takes great pride in making dramatically better baby products. If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused Kepi item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer except in the case of an incorrect order or damage.
We cannot accept returns of any items that have been used for any period of time.
How do I return merchandise I purchased from ShopKepi.com?
Please contact the ShopKepi Customer Care team using our Contact Form to obtain a Return Merchandise Authorization (RMA) number and return instructions.
I want to return a gift I received from Kepi, How do I do that?
Please contact the Kepi Customer Care team using our Contact Form to obtain return instructions.
How long will it take to my process my refund?
Refunds will be issued within 2 business days after we receive and inspect your returned merchandise. Depending on your credit card company, it may take additional time for the refund to post to your account.
All gift returns may be for Kepi online store credit only; no cash refunds are available. Store credits can only be used at www.shopkepi.com and will not be honored at other online retailers.
780 Lakefield Rd. Sutie C. Westlake Village, CA 91361